Refund Policy

We want you to be happy with Screenvibe. Here's how refunds work.

Subscriptions

• You can cancel at any time from the billing page. Your plan stays active until the end of the period you paid for.
• If you're not happy, ask for a refund within 14 days of a new subscription or renewal. We refund it in full if you've used less than 10% of that period's credits, and otherwise in part.
• Yearly plans can be refunded pro rata for the remaining full months within the first 30 days.

Top-up credits

Unused top-up packs can be refunded within 14 days of purchase. Packs you've started using can't be refunded.

Problems with a design

AI actions that fail don't cost credits. If a result was clearly broken and still charged, contact us and we'll return the credits.

EU and UK customers

You have a 14-day right to withdraw from a purchase. Because credits are delivered immediately, you agree at checkout that the service starts right away, and the right to withdraw ends once you've used the credits.

How to ask

Email support@screenvibe.app from your account's email address. Refunds go back to the original payment method within 5–10 business days.